Refunds

Made right

If we get it wrong, we fix it. That covers misprints, a size or colour that doesn't match your approved order, and faulty garments.

We'll reprint the affected items free. If we can't reprint them, we'll refund them.

How to let us know

Email info@thetshirtdepartment.com within 7 days of delivery or pickup. Include your order number and photos of the problem.

Keep the items unworn and unwashed. If we need them back, we'll sort the return with you.

Change of mind

Every order is printed to your design, so we don't offer refunds or exchanges for change of mind once you've paid.

That includes ordering the wrong size or quantity, so check your size breakdown and proof before you approve it.

What you approve is what we print

We print from the proof you approve. Spelling, artwork quality and placement shown on an approved proof aren't covered.

Slight colour differences between your screen and the garment are normal for printing and aren't a fault.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Refunds

Approved refunds go back to the card or payment method you used.